Sympathies. That tightrope walk of dealing with someone who is misinformed but not malicious is tough. It’s important to challenge them, but not so stridently as to teach them not to engage with you, as you don’t want them to retreat further into that space. I wish I were more successful at it, but my mouth tends to outrun my brain. How did your colleague react to that reality check?

The desperate helplessness in that man’s voice during that call never fails to make me laugh.