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Joined 1 year ago
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Cake day: December 22nd, 2024

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  • Honestly, this is an excellent use for AI. So long as responses are limited to the context of the customer support document database. Which is why it’s astounding that no one is talking about it.

    Force customers to use it for 5 minutes and you cut your call volume by 70% (RTFM).

    Ideally they could take those savings and invest it in their human support providers but of course that’s very unlikely in most cases.